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Buzzz1
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Message 1 of 2
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My 8030 Printer Is saying paper jam. There is no paper Jam it appears the ink cartridges are stuck.

HP Recommended
HP OfficeJet Pro 8030e
Microsoft Windows 10 (64-bit)

My 8030 Printer Is saying paper jam. There is no paper Jam it appears the ink cartridges are stuck in their home position to the right thinking there is an issue.  How do we fix this?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Buzzz1

 

Welcome to the HP support community.

 

I understand that you are getting paper jam errors, I am glad to assist you.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers to help prevent future paper jams.

Clean the rollers inside the ink cartridge access area.

WARNING: 

To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

  1. Turn off the printer, and then disconnect the power cord.

  2. Open the front door, and then lift the ink cartridge access door.

    Opening the front door, and then lifting the ink cartridge access door

  3. Lightly dampen a lint-free cloth with distilled or filtered water, and then squeeze any excess liquid from the cloth.

  4. Gently clean the rollers with the damp cloth.

    Location of the ink cartridge access area paper path rollers

  5. Allow the rollers to dry completely (approximately 10 minutes).

  6. Close the ink cartridge access door and front door.

  7. Reconnect the power cord, and then turn on the printer.

Here is the HP document for your future reference:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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