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jknud
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My 8715 all in one is skipping over photo paper and selecting std. copy paper to print my photos

HP Recommended
Ink Jet 8715 all-in-one
macOS 10.14 Mojave

I'm using a MacBook Pro to send my photo print requests to the printer, it has worked properly in the past but now it is VERY inconsistent, related to pulling the Glossy Photo Paper.

 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jknud, Welcome to HP Support Community!

 

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Also, refer to the Printer Specifications for HP OfficeJet Pro 8700 Printers to see if the paper type and size used is supported by the printer.

 

For additional help, use the document How to Print Photos (Mac).

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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