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12-07-2020 06:50 AM - edited 12-07-2020 06:51 AM
@Smike47, Welcome to the HP Support Community!
Kindly perform the steps mentioned in this document to resolve this issue - 'Paper Jam' Error
Make sure the media is correctly loaded - Loading Paper, Envelopes, Cards, and Photo Paper
The specifications also mention using HP Photo papers. Have you tried using HP photo paper and check if that helps?
Check the print settings on the app you are using to print.
Refer to - How to Print Photos
Hope this helps! Keep me posted.
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