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‎11-29-2020 07:50 AM

HP Recommended
Product: HP Envoy 5640 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

The specification for this printer states the it will accept 250gsm paper, but my Kodak Premium 240gsm Photo Paper will not work on my printer.

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1 REPLY 1

‎12-07-2020 06:50 AM - edited ‎12-07-2020 06:51 AM

HP Recommended

@Smike47, Welcome to the HP Support Community!

 

Kindly perform the steps mentioned in this document to resolve this issue - 'Paper Jam' Error

 

Make sure the media is correctly loaded - Loading Paper, Envelopes, Cards, and Photo Paper

The specifications also mention using HP Photo papers. Have you tried using HP photo paper and check if that helps?

 

Check the print settings on the app you are using to print.

Refer to - How to Print Photos

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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