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‎09-28-2023 04:27 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer

For several months my HP Envy 5640 printer has shown paper jam messages without any jammed paper. I have followed the recommended solutions and they have worked until now. But in the last couple of days I haven't been able to clear the error message. Any suggestions before I cancel my HP Instant ink contract and throw out the printer. 

Category:
1 REPLY 1

‎10-02-2023 10:16 AM

HP Recommended

@Jimmie123

 

Welcome to the HP support community.

 

I understand that you are getting a paper jam error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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