My HP Envy Photo 7855 printer will not feed from the photo tray

[Cricket15]

I have an HP ENVY Photo 7855 printer that has stopped recognizing paper in the photo tray.  It keeps saying that I need to add paper even though it is full.  I have removed the paper, changed the size tray, reloaded one page at a time, nothing works.

[Rainbow23 · Accepted solution]

Hi @Cricket15,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Envy Photo 7855 printer wherein it does not detect paper.

Please follow the steps below to perform a power reset:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.

Let me know if this works and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BBPatty]

Did not work.