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HP Recommended
HP DeskJet Plus Ink Advantage 6075 All-in-One Printer

It is not picking up the paper and showing error message as E4

2 REPLIES 2
HP Recommended

Hi @Venugopal3,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving an E4 error. 

 

An E3 or E4 error indicates a carriage or paper jam.

 

Try the below suggestions -

 

Step 1: Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

With the printer on, disconnect the power cord from the rear of the printer.

If your printer has a battery, remove the battery.

Open the door to access the carriage inside of the printer.

Examples of carriage access doors

Opening an access door on top of the printerOpening an access door on the front of the printer

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

View inside a printer showing crumpled paper in the carriage path causing a carriage jam

If the carriage on your printer has a latch, make sure it is closed.

  CAUTION:

Ink tank printers: If the latch is closed, do not press down on it.

If the printhead latch is closed, do not press down on it

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Also, refer to -Paper Jam or E4 error displays 

 

If the error persists,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

HP Recommended

Hi @Venugopal3,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are receiving an E4 error. 

 

An E3 or E4 error indicates a carriage or paper jam.

 

Try the below suggestions -

 

Step 1: Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

With the printer on, disconnect the power cord from the rear of the printer.

If your printer has a battery, remove the battery.

Open the door to access the carriage inside of the printer.

Examples of carriage access doors

Opening an access door on top of the printerOpening an access door on the front of the printer

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

View inside a printer showing crumpled paper in the carriage path causing a carriage jam

If the carriage on your printer has a latch, make sure it is closed.

  CAUTION:

Ink tank printers: If the latch is closed, do not press down on it.

If the printhead latch is closed, do not press down on it

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Also, refer to -Paper Jam or E4 error displays 

 

If the error persists,

  • I've sent you a private message with further instructions to get this issue sorted.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.