My HP dj 5810 cartridge moves to right side and stop there , paper doesn't Move

[vsm4]

HP di 5810 printer 

[VikramTheGreat]

Hi @vsm4,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 5810 printer cartridge moves to the right side and stops, while the paper doesn't feed, it likely indicates a paper jam or a problem with the carriage movement mechanism, check for any paper jams, debris in the carriage path, 

Check for paper jams:

• Open the paper access door and gently remove any visible paper jams. 
• Look for any paper fragments stuck in the rollers or around the carriage path. 
   

Clean the carriage path:

• Use a soft, dry cloth to wipe down the carriage rails and rollers to remove dust or debris. 
   

Check paper loading:

• Ensure the paper is loaded correctly in the tray, with the paper guides aligned to the paper size. 

         Try loading a fresh stack of paper.

If still face issue, try a Hard reset and firmware update on the device

Please remove the Cartridges from the Printer if possible, and try a  Hard Reset, do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please update the Firmware from the link, this will help on how to update the firmware on the printer or devices.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @vsm4,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support