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HP Recommended
Hp laser jet Pro only 1 week old

Hi my laser printer jams every time with 90 microns transparency film, but prints OK with 100 microns, please help????? 

4 REPLIES 4
HP Recommended

Are the two films the same brand? One could have a slicker surface and the pickup rollers are slipping on it or it is too flimsy to feed properly. You do not state model so I cannot confirm if you are out of spec for the printer.

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HP Recommended

Hi thank you for your reply, I'm thinking there's a sensor at the fuser stopping it going thru, it stops at the same point every time, is there a sensor knowing that the transperansy sheet is to light, for safety or something, many thanks??? 

HP Recommended

I am not aware of a sensor like that that would be able to detect the density of the media, typically if there is a transparency sensor it only detects that the media is see through not the weight of it. Do you get a numeric error code? More likley the lighter media is not feed properly which adds a delay that the printer sees as a jam and stops.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HP Recommended

Hi, I feed 90 microns sheet thru the same way as I do with the 100 microns sheet, problem is its only printing the 100 microns sheet, just a thing to when I start the printer it will print the 90 microns about 5 or 6 sheets, but it seems when the printer gets warmer it stops printing the 90 micron 🤷‍♂️ please I need wisdom on this matter it's driving me crazy 😁

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