Create an account on the HP Community to personalize your profile and ask a question
01-20-2022 04:12 PM
My HP officeJetPro8710 used to print on heavy paper but now it gets jammed. I have the setting on "heavy paper". For the first year it was able to handle the card stock. Now it is either getting jammed or it slips and only half the page gets printed.
01-21-2022 09:27 AM
Welcome to the HP User Community.
Product series introduced in 2016
The printer might be dirty - that is, in need of cleaning and maintenance.
Known solutions, presented in the order to be completed / considered:
Assuming the printer has been in service for a number of years, it is possible the rollers are simply showing signs of wear.
If that is the case, the "fix it" options might not produce the expected results.
Paper might be too damp, too dry, curled, or outside of the weight specifications (not supported).
Reference: Printer Specifications for HP OfficeJet Pro 8700 Printers > Paper Handling
The settings might not be correctly or fully adjusted for the current job.
- Printer might not be aware of the paper size & type of paper loaded in the paper tray - Tray and Paper Management
- Printing Preferences might be set on other than the correct Shortcut and options you need for the current job
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thanks!
Question / Concern Answered, Click "Accept as Solution"
Didn't find what you were looking for? Ask the community