• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎08-13-2023 10:31 AM

HP Recommended
Product: Laser Jet Pro 400 M401dne
Operating System: Microsoft Windows 10 (32-bit)

My printer displays a message that there is a paper jam in the cartridge area.  I removed the cartridge and removed the paper page that was jammed.  I re-inserted the cartridge and the message that there is a paper jam in the cartridge area continues and I cannot turn it off.  as a result I cannot print anything on this printer.  Can you help me?

Category:
1 REPLY 1

‎08-13-2023 12:02 PM - edited ‎08-13-2023 12:12 PM

HP Recommended

Have you power cycled the printer? I find sometimes errors do not clear if you have not restarted the printer. Not how it is supposed to work, but for some reason it does. If the error reappears immediately on power up, then likely a flag is stuck or sensor is dirty. Another issue with this series printers is the result of poor quality 3rd party cartridges that suffer from a failure of the drive shaft that turns the cartridge drum. That shaft is on the right side of the cartridge and the little ears tend to break off.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.