My Office Jet Pro 8610 Printer says it has a paper jam. I followed all instruction and no paper is

[GLE1]

My Office Jet Pro 8610 Printer indicates paperjam each time i go to print. The paper is not jammed.  I have followed all instructions and it still repeats each time I try to print.   

[sandytechy20]

@GLE1

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

Turn the printer off, and then on again

Turning the printer off and then on resets the carriage.

1. Press the Power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the rear of the printer.

2. Wait 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Press the Power button to turn on the printer.

5. NOTE: 

   The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.

6. Try to print.

Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

1. Turn on the printer.

2. With the printer turned on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

      WARNING: 

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

3. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

4. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

   1. Slot on the side of the printer

5. Wait until the carriage is idle and silent before you continue.

6. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

   

7. Gently pull out any jammed or torn paper from inside the printer.

8. Reach into the ink cartridge access area, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

9. Remove any loose or torn pieces of paper.

10. Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

11. Close the ink cartridge access door.

    

12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

13. Reconnect the USB or Ethernet cable.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.