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gdrake48
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My Officejet Pro 6978 has erroneous "Document feeder jam: message

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I am getting "document feeder jam" message on my Officejet Pro 6978.  There is no document paper jammed,  I have tried all the online fixes. No success.  The message appeared out of nowhere.  I was not printing or copying or using the printer at the time.  Any ideas??

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The_Fossette
HP Support Agent
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@gdrake48

 

I reviewed your post and I understand that you are getting a paper jam error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If the issue persists, then continue troubleshooting from the below article.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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