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AlbertV21
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Message 1 of 2
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My Priniter won't work keeps having a printer faliure

HP Recommended
HP Office Jet 6960

The printer model is HP Office Jet 6960

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AlbertV21

 

Welcome to the HP support community.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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