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HP Recommended

I just bought an OfficeJet Pro 8025e. Every time I try to print, it feeds between 5 and 20 sheets of paper, causing continual jamming. It is plain paper that works fine in another printer, not sticky or staticky.  Also says the paper drawer is open when it is not. I cannot print ANYTHING, but the HP software on my computer says the printer is find.

HP help is "unavailable".  If I can't fix this, the printer will be RETURNED

2 REPLIES 2
HP Recommended

Hi @lynstks,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Remove paper from the input tray

Remove any loose or jammed paper that is accessible from the input tray area.

NOTE:

Do not use paper thicker than 105 g/m2 (28 lb bond) for plain paper or 200 g/m2 (110 lb index) for cards.

Remove all paper from the input tray.

Press and hold the two output tray buttons, and then remove the output tray.

Pressing the two output tray buttons, and then removing the tray

Pull out the input tray.

Pulling out the input tray

Gently remove any jammed paper and bits of torn paper from the tray area. To avoid tearing any whole sheets of paper, pull the paper with both hands.

Removing any jammed paper from tray area

Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

Insert the input tray back into the printer, and then reinstall the output tray.

 

Click here for the remaining steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

I had the same problem, and I'm hoping this post may help someone in the future.  The paper tray on the 8025 is designed very poorly - if you completely pull it out, it isn't very apparent or intuitive how you are supposed to slide it back in.  If you load the tray with 8.5x11 paper and slide it back in, there is no 'click' once you have it in the correct position.  In fact, you can keep pushing it further (with a small amount of force), until it feels like it has 'gone in all the way'.  What you are actually doing is shoving the paper up into the feeder, and basically pre-jamming it.  All you actually need to do is slide the tray in gently until it stops - then stop pushing, and reattach the gray paper catcher on top.

If you're reading this, I probably triggered an 'aha' moment in your mind - you knew you weren't doing it right, you just couldn't figure out how.  If you want to see what's happening, it's actually quite simple to do so - just grab a flashlight and stare into the bottom of the printer while you're sliding in the tray.  You will very clearly see what you've been doing wrong, and will probably feel like an idiot (but you're not!  the printer is just designed dumb).  Happy printing!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.