My hp officejet 4620 suddenly stop printing after a paper jam

[Rose494]

My hp officejet 4620 suddenly stop printing after a paper jam was cleared. it"s printing blank pages how do I fix this

[Echo_Lake]

@Rose494

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle. 

Hope this helps! Keep me posted for further assistance.
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