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‎09-29-2020 12:04 PM

HP Recommended
Product: Tango x
Operating System: macOS 10.13 High Sierra

Please help me.

1 REPLY 1

‎10-01-2020 04:35 PM

HP Recommended

@Jk104, Welcome to HP Support Community!

 

Could you share the image of the printed document?

 

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted.

TEJ1602
I am an HP Employee

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