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‎07-31-2023 11:32 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 11

I printed a single page, no paper jam, no problems. In attempting to print the next item, the print cartridge will not move. I cannot find an obstruction.

Category:
1 REPLY 1

‎08-03-2023 03:00 PM

HP Recommended

Hi @jwhale430 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing carriage jam

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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