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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- My printer does not pick the paper

Create an account on the HP Community to personalize your profile and ask a question
09-09-2021 02:41 PM
My printer was printing good and suddenly the paper does not run up, appears a sign that says no paper, and it is filled with it… what could I do?
09-10-2021 08:22 AM
Does the printer attempt to pickup paper? If yes and just slips rather than feeding, then you can try cleaning the rollers with a water dampened lint free cloth. If the rollers do not turn at all you likely have a hardware problem.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-10-2021 02:07 PM
I had the same thing happen as the original poster. I was printing five sheets, one-by-one with separate print commands. 4 got printed. On the fifth I got the "no paper" error message. I tried to clean the rollers as shown in the video for dealing with "no paper" error message on the hp b210. When I tried to turn the rollers to clean them they wouldn't budge. You say that's a hardware problem. Cheaper to get a new all-in-one (no fax) than to try to have my 10 year old hp b210 repaired?
09-10-2021 07:38 PM
I want to fix my old printer instead of buying a new one, it was a gift from my late husband so it means a lot to me….besides, it prints two sided sheets and the new ones don’t, I want to continue trying to fix it.