My printer is telling me to load paper but there is paper in printer

[Debbie619]

printer 5660 hp not working.  tells me to load paper but paper is in printer

[Raj_05]

Hi @Debbie619,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 5660 printer is displaying a message to load paper even though there is paper in the tray, you can try the following troubleshooting steps.

Check the Paper:

• Ensure the paper is properly loaded in the tray.
• Make sure the paper is not curled, wrinkled, or stuck together.
• Verify that the paper meets the printer’s specifications.

Adjust Paper Settings:

• Adjust the paper guides in the tray to fit the paper size.
• Ensure the paper tray is fully inserted into the printer.

Clean the Paper Rollers:

• Turn off the printer and unplug it.
• Open the access doors and locate the paper rollers.
• Use a lint-free cloth slightly moistened with distilled water to clean the rollers.
• Allow the rollers to dry completely before closing the printer and turning it back on.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams:

• Open all access areas and check for any paper jams or obstructions.
• Remove any jammed paper carefully to avoid tearing it.

[Raj_05]

Update Firmware and Drivers:

• Ensure your printer’s firmware is up to date. You can check for updates on the HP Support website.
• Update the printer drivers on your computer.

Test with Different Paper:

• Try loading a different type or brand of paper to see if the issue persists.

Perform a Hard Reset:

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and reconnect it to the printer.
• Turn on the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support