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‎05-08-2024 11:07 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

I have exhausted all options as in opening the printer, clearing any signs of paper, wet the rollers and cleaned them. Turned off and on the printer. I'm not sure the next step from here.

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1 person had the same question
1 REPLY 1

‎05-10-2024 04:35 AM

HP Recommended

Hi @Rightspace,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the paper jam

 

This looks like a hardware issue.

 

However, if you have performed all the steps from this document and still having issues, I recommend you contact phone support. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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