My printer roller broke on my OfficeJet Pro 8035. How do I order replacement part?

[TN2MN]

I have an HP OfficeJet Pro 8035. When I tried to remove paper during a paper jam (duplex printing job), the roller broke in 3 different pieces. Can I get a replacement for that roller?

[Jay_G24]

Hi @TN2MN,

I'd like to help!

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!

And, Welcome to the HP Support Community. 

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