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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: My printer says PAPER JAM but I have watched video and there... - HP Support Community - 9030219 

 

So, your advice is to unplug the printer THEN hold down the power button... Even though there won't be any power to the printer once unplugged.... 

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