My printer will not pick up 5 by 7 inch photo paper

[HMBU]

Does anyone know how to get my printer to pick up 5 by 7 inch photo paper

[Dragon-Fur · Accepted solution]

@HMBU 

Welcome to the HP Community.

No Operating System / version included in request - assuming "Mobile" print task.

The Basics

Load the paper into the main tray according to the instructions in the User Guide

Starting on Page 16

Right after loading the paper and closing the tray,

look for a message on the printer display panel -

Select to Modify (or retain) the paper size / paper type loaded in the tray.

Open the Application you are using to print the file -

Alternatively, Open HP Smart Mobile > Scan Images > Import an image already saved

Set up job and Print / Share / Save

Example - Retain / Modify / Check Paper Size (and Type) - Tray and Paper Management

Retain_Printing_Preferences_9

Open the Application you are using to print the file.

Example - HP Smart - Mobile - Main Menu

HP_Smart_Mobile_Main_Menu_12

Partial Example - HP Smart - Mobile - Simple Image Print

HP_Smart_Mobile_Image_Print_Transform_8

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 6234 All-in-One Printer 

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