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Revyrev
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Message 1 of 4
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My printer won't pick up the paper from the tray. I'm getting a message: Problem with printer

‎12-23-2020 05:04 PM

HP Recommended
Product: Officejet 6962
Operating System: Microsoft Windows 10 (32-bit)

I am receiving a message when trying to print : There is a problem with the printer or print system. I turned it off as instructed and back on and still got the same message. Prior to this message it kept asking me to load paper in the tray. There was already paper in the tray however it would not pick up the paper. I have an Officejet 6962 (three in one)

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3 REPLIES 3
Repairatrooper
Level 13
Level 13
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Message 2 of 4
Flag Post

‎12-24-2020 01:03 AM

HP Recommended

It may be that you have a settings issue. If you do not set the paper type and size on the printer correctly, when you go to print the machine will stop and wait for you to load the correct paper. Confirm that when you go to print that the paper size and type you are trying to print on  match what you have loaded and configured on the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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herbodoc
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Message 3 of 4
Flag Post

‎12-28-2020 08:39 PM

HP Recommended

the paper is loaded with HP paper that I have been using for years and when it starts to go into the printing moded it says best to use HP paper.

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herbodoc
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Message 4 of 4
Flag Post

‎12-28-2020 08:40 PM

HP Recommended

when it gets ready to print it says it is best to use HPpaper wgih is already in the tray.

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