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12-07-2021 10:28 AM
The tray to printing envelope keep warring it jam, even the paper didn't roll up to the printer. How I can get the new part of that? Any solution? I check the software and anything out. No problem printing documents, only for the envelope. Any help really appreciated.
12-10-2021 02:35 PM
Welcome to the HP support community.
Provide the printer model number or the product number for further assistance,
Here is the link to find the product number:- Click here
Which operating system is installed on the computer to which this printer is connected?
I am an HP Employee
12-23-2021 04:42 PM
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