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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Need a replacement part: the clear plastic strip on the ADF ...

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02-09-2022 02:04 PM
So someone gave me this HPM227fdw to fix, and I believe the problem is: there is supposed to be a small strip of clear plastic or Mylar on the ADF scanner glass that "lifts" the paper up off the scanner platen when you use the ADF. The person who gave me this printer to fix may have removed it, so I wanted to know: Can I purchase a replacement part? If so, can someone let me know where?
Thanks
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02-10-2022 07:45 AM
Here is the story from a service tech view. That part is supposed to be available, I lobbied and hounded my contacts at HP and 2 weeks ago got an email from them saying that the part for the 400 series products was now available. I ordered immediately, still waiting for them to ship. Some users have taken a screen cover for a tablet computer and cut to fit.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-10-2022 07:45 AM
Here is the story from a service tech view. That part is supposed to be available, I lobbied and hounded my contacts at HP and 2 weeks ago got an email from them saying that the part for the 400 series products was now available. I ordered immediately, still waiting for them to ship. Some users have taken a screen cover for a tablet computer and cut to fit.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-10-2022 08:36 AM - edited 02-10-2022 08:37 AM
@Repairatrooper wrote:Some users have taken a screen cover for a tablet computer and cut to fit.
I saw that, and that's INSANE! Those hard plastic ones? They shatter, you try and cut them, your going to wind up with plastic particles everywhere!
I went to staples, got a plastic report cover, the flexible and conveniently 8.5 x 11 size, cut it down, and glued it to the white angled thing.
Works pretty good. If you could reply back here if you hear they're finally shipping, I'd love to get a few to have.
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