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04-09-2022 05:24 PM
I purchased part number HP CM749-60037 output extension paper tray assembly CM749-60037 Description: Assy-ExtensionTray-c. HP conformed this was the part number. I cannot find a way to remove the broken tray to replace the new part. It looks like there is a way to slide it out, but I can't get it to move. I searched online and I cannot find any info. I am hoping that someone can help me. Thanks so much!!
04-12-2022 07:44 AM
Welcome to the HP Support Community! I'd like to help!
I see you are looking help in installing the tray with the replacement part.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.
Please reach out to the HP Technical Support team in your region regarding the best options.
Click on this link https://support.hp.com/us-en/contact-hp
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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