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HP OfficeJet Pro 8720 All-in-One Printer

I really didnt know where to post this so moderators please move this post if it belongs somewhere else.

 

So long story short, I bought this printer, used it for a few months and then gave it to my parents. One day my niece pulls out the encoder strip or so I been told. My mom bought the part and said you fix it. Months have passed since then and Im not getting around to realizing that I have zero clue on how to fix this printer. This printer is out of warranty and I didnt get the extended warranty. Im sure if I were to send this printer to an HP service center I would be charged an arm and a leg but Im willing to at least consider how much it would cost to get this serviced. I have two questions:

 

1. Where and what must I do to find out about sending my printer to a service repair center

 

2. Is it possible at all that I might be able to install the encoder strip myself? How much do I have to dissassemble this to install the encoder strip? Im not even really sure where it goes - Any help in this regard is most appreciated. 

 

 

 

 

 

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1 REPLY 1
HP Recommended

Hi @chainlynx,

 

Welcome to the HP Support Community

 

I understand you are facing a carriage jam issue with your HP OfficeJet Pro 8720 All-In-One Printer as the encoder strip is cut. This is a hardware issue and the printer has to be sent to the service center only. The encoder strip is not a customer-replaceable part. 

 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.