Need to clear paper jab error message

[Excaptizzy89]

HP Officejet Pro 9015. Saying I have a paper jab when I don't. Need to clear message.

[Nal_NR]

Hi @Excaptizzy89,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Officejet Pro 9015 is displaying a paper jam message but there is no visible paper jam, here are some steps to clear the message and resolve the issue:

1. Reset the Printer

1. Turn off the printer.
2. Disconnect the power cord from the back of the printer and from the wall outlet.
3. Wait for 60 seconds.
4. Reconnect the power cord to the wall outlet and then to the back of the printer.
5. Turn the printer back on.

2. Check for Paper Fragments

Even if you don’t see a jam, small paper fragments can trigger a false paper jam error. Check all possible jam locations:

1. Input and Output Trays: Remove any paper from the input and output trays.
2. Inside the Printer:
   • Open the front cover and check for any small pieces of paper.
   • Remove the ink cartridges and inspect the area around the cartridge slot.
   • Open the rear access door or duplexer and check for any obstructions.
3. Automatic Document Feeder (ADF):
   • Lift the ADF cover and check for any paper fragments or obstructions.

3. Clean the Rollers

Dirty or misaligned rollers can sometimes cause paper jam errors.

1. Turn off the Printer: Disconnect the power cord.
2. Access the Rollers:
   • Open the rear access door or duplexer.
   • Locate the paper feed rollers.
3. Clean the Rollers:
   • Use a lint-free cloth lightly moistened with distilled water to clean the rollers.
   • Rotate the rollers to ensure the entire surface is cleaned.
4. Reconnect and Test:
   • Close the rear access door or duplexer.
   • Reconnect the power cord and turn the printer back on.
   • Try printing a test page.

4. Check for Obstructions in the Paper Path

Ensure there are no obstructions or debris in the paper path.

1. Open all accessible covers and doors.
2. Look for and remove any debris or foreign objects that might be obstructing the paper path.
3. Close all covers and doors securely.

Kindly check the next steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Excaptizzy89,

Please find the next steps below.

5. Perform a Printer Maintenance Routine

Use the printer’s built-in maintenance tools to check and fix any issues.

1. From the Printer Control Panel:
   • Go to Setup or Settings.
   • Navigate to Printer Maintenance or Tools.
   • Select Clean Paper Path or a similar option to run the maintenance routine.

6. Update the Printer Firmware

Outdated firmware can sometimes cause false error messages.

1. Check for Firmware Updates:
   • Go to the HP Support website.
   • Search for your printer model (HP Officejet Pro 9015) and check for firmware updates.
2. Install Updates:
   • Follow the instructions to download and install any available firmware updates.

7. Perform a Hard Reset

1. Turn Off the Printer: While the printer is on, disconnect the power cord from the back of the printer.
2. Unplug the Power Cord: Disconnect the power cord from the wall outlet.
3. Wait: Wait for at least 60 seconds.
4. Reconnect: Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn On: Turn the printer back on.

If none of the above steps resolve the issue, there may be a hardware problem with the printer. Contact HP phone support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.