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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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What happens if you try to make a copy from the control panel of the printer? It is possible that your software or driver is asking for a paper type/size that it does not think is currently loaded. This is a common behaviour when printing a PDF with the "use paper size based on document" setting and the PDF came from a different geographical location. If the printer will make a copy you can pretty much eliminate the hardware as the issue.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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