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Need to load paper when there's paper in both trays.

HP Recommended
Envy 7855 photo all in one
Microsoft Windows 10 (64-bit)

Add paper when there is paper in both trays.

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What happens if you try to make a copy from the control panel of the printer? It is possible that your software or driver is asking for a paper type/size that it does not think is currently loaded. This is a common behaviour when printing a PDF with the "use paper size based on document" setting and the PDF came from a different geographical location. If the printer will make a copy you can pretty much eliminate the hardware as the issue.

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