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‎09-17-2022 12:36 AM - last edited on ‎09-19-2022 05:26 AM by Retired

HP Recommended

Printer keeps showing on screen that their is a paper jam, but there is none, the catridge for ink doesn't move fro right to left hen i open and seems like it may be stuck. Printer is still very new, does anyone know how to fix? I already unplugged for 60 sec. and replugged, but this doesn't help.

1 REPLY 1

‎09-22-2022 09:04 AM

HP Recommended

@AlliIsMe

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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