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HP Recommended
HP Smart Tank 520
Microsoft Windows 11

Buenas noches, no logro que mi impresora nueva haga dos hojas seguidas sin que se trabe el papel. Cuando pongo a imprimir hojas de 115g de papel fotográfico autoadhesivo, imprime la primer hoja lo más bien y la segunda queda trabada y salta error 4 (Atasco de papel). La impresora la compre hace 2 días y las hojas comunes de 70g las imprime bien, no hace historia. Es como si el rodillo no tiene fuera y la deja trabada. Es un problema de la impresora que tengo y tengo que llevarla a la garantía o mal la configuración de algo? Probé en papeles fotográfico hp, otros papeles fotográficos inyec tinta, papel común y papel profesional o folleto brillante hp.  

 

Impresora HP Smart Tank 520 series

1 REPLY 1
HP Recommended

Hey @Loree95!

 

Hope you are doing fine!

 

Thank you for visiting our English HP Support Community. It would be ideal if the post were in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

 

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

 

Thank you for your understanding.

 

Regards

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