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12-28-2021 12:25 PM
Was about to copy something a few days ago when I realized I had left a piece of paper in the feed that I didn't want copied over. As that paper was feeding, I grabbed it and pulled it out of the feed track, while the printer was feeding that piece of paper. Now I can't copy anything at all. I have restarted the printer several times, disconnected all cables, and still nothing will copy. I can, however, print from my computer. Any help is appreciated!
12-31-2021 03:50 AM
@joneshill, Welcome to the HP Support Community! I’m here to help.
I understand you are not able to make copies on the printer. This looks like an issue with the scanner mechanism which does not affect the printing mechanism.
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest printer firmware from your computer.
Click here to know different methods of updating printer firmware.
If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
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