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09-23-2021 06:13 AM
Product: LaserJet M477fdw
Operating System: Microsoft Windows 10 (64-bit)
My printer is HP LaserJet MFP M477fdw. It is 5 years old. Received error message "Jam in print paper path. Open rear door and clear jam." Did this and removed one piece of paper from rear. Restarted printer but error message still shows. Checked rear multiple time and no obvious signs of large or small pieces of paper.
Things I have tried: 1) Restarted multiple times. 2) Removed and reattached power cord. 3) Plugged power cord directly into wall socket. 4) Updated firmware. 5) Tried print and scan doctor.
Error message still shows.
Any help greatly appreciated.
2 REPLIES 2
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