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‎04-06-2021 09:23 AM

HP Recommended
Product: HP Color Laser Jet MFP281dw
Operating System: Mac OS X 10.11 El Capitan

The printer says there is a paper jam and I should open the back door.  I've done that with a clear view and there is no paper there.  I also pulled out the paper trays and there is no paper there either.  I've tried turning it off briefly and overnight and am still getting the error message which won't let me print. Help!

5 people had the same question
2 REPLIES 2

‎04-07-2021 12:21 PM

HP Recommended

Have you checked in the duplex path by dropping the duplex tray. Pull out the standard paper tray and look for a green tab that you press to release the duplex tray and you may find paper there.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎04-07-2021 02:03 PM

HP Recommended

I took out the paper tray and the one above it that you use for manual feed. I don't see any green button. Is the duplex tray different from the tray you use for manual feed?

 

Thanks for your reply.

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