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‎04-07-2022 06:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I get “clear paper jam” but there’s no paper jammed anywhere. The ink carrier is jammed to the right, can’t move it.

Category:
1 person had the same question
5 REPLIES 5

‎04-10-2022 09:23 AM

HP Recommended

Hi @FFJoan,

 

Welcome to the HP Support Community

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

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‎04-10-2022 10:41 AM - edited ‎04-10-2022 10:50 AM

HP Recommended

HP Photosmart Premium

D282F495-81A2-45B5-A7A1-40FED41B12C2.jpeg
(Sorry, posted wrong printer) 🥴

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‎04-10-2022 10:47 AM

HP Recommended

Sorry! Wrong printer! 🥴

It’s an HP Photosmart Premium

C0D5E89E-9BD8-4B21-BC43-E102D46AD4F3.jpeg

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‎04-24-2022 03:15 PM

HP Recommended

Any help? Says remove paper jam/no jam, cartridge is on the right will not move.

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‎04-25-2022 10:37 AM

HP Recommended

I have an HP 5549 

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