Non stop Paper jams

[Blueberry15]

Non Stop Paper Jams-

I have done everything possible to avoid paper jams.   Cleaning, different paper, etc.

The jams are non stop- I haven’t been able to print for months. 
Can anyone give me a suggestions of how to fix? 

[A_Gayathri]

Hi @Blueberry15,

I understand you are facing a Paper Jam issue with your HP OfficeJet Pro 8028 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Click here  for the troubleshooting steps video
• Click here to check the Paper Jam Document

Hope this helps! Keep me posted. 

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