Not feeding paper evenly through after replacing ink cartridges.

[Cherie561]

It seems to begin the printing process - first inch or so, then jerks the paper and prints the rest of the page in the next two inches - tears/shreds the paper. I can clean it all out, every portal, but it happens again.

[sandytechy20]

@Cherie561

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Try to print.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Keep me posted.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.