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10-30-2022 02:32 PM
It seems to begin the printing process - first inch or so, then jerks the paper and prints the rest of the page in the next two inches - tears/shreds the paper. I can clean it all out, every portal, but it happens again.
11-16-2022 07:54 AM
Welcome to the HP support community.
I understand that you are getting a paper jam error, I am glad to assist you.
Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE: HP recommends plugging the printer directly into a wall outlet.
- Try to print.
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
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