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Not printing saying "door is open"

HP Recommended
HP DeskJet Ink Advantage 2135
Microsoft Windows 10 (64-bit)

Hi all,
When I try to print on my hp deskjet adv 2135 , it doesn't work. It shows access door of the printer is opened . But I fully closed all access doors of it. And there another problem when I open the access door for cartridge changing , the tray of cartridge does not come automatically. What is the solution of these problems?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP support community.


Update the printer firmware

Here are the steps:- Click here


Try the steps mentioned in this HP document to fix the issue:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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