OFFICEJETPRO PHOTO PAPER JAM

[xebo]

OFFICEJETPRO 8720 PHOTO PAPER JAMS EVERY TIME—BOTH GLOSSY AND MATTE

[Garp_senchau]

@xebo, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Use the Correct Paper Type

• Ensure the paper is compatible with the printer.
• Use only HP-recommended glossy or matte photo paper.

Check Paper Condition

• Do not use curled, wrinkled, or damaged paper.
• Fan the stack to prevent sheets from sticking together.

Load Paper Correctly

• Place photo paper in the main tray (not the ADF).
• Do not overfill the tray—adjust guides to fit snugly.

Inspect and Clean Rollers

• Turn off the printer and unplug it.
• Open the paper path cover and check for obstructions.
• Use a lint-free cloth with water to clean the rollers.

Check for Paper Jams

• Remove any stuck paper gently from all accessible areas.
• Use both front and rear access points if needed.

Adjust Paper Settings

• On the Mac, go to Print Settings > Paper Type and select the correct paper.
• Set the correct print quality and paper thickness.

Reset the Printer

• Turn off the printer, unplug for 60 seconds, then restart.

Update Printer Firmware

• Check HP Support website for the latest firmware updates.

You can refer to this video for steps to resolve the paper jam issue.: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,