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cp1222
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Message 1 of 2
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Flag Post

Office 8600 Ink Cartridge carrier not moving

HP Recommended
HP OfficeJet 8600 Series
macOS 10.15 Catalina

I am getting a notification that 'Incompatible Ink Cartridges'. I have done and partial and semi partial restart and the notification still shows up.

 

NOW, the carrier will NOT move from the right side of printer. Help!!

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@cp1222, Welcome to HP Support Community!

 

Looks like a carriage jam on the printer, if you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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