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tpirkle
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Solved!

Office Jet Pro 8210 Feed issues

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Pro 8210 printer will print only if tray completely full. It will only pick up 4 or 5 sheets before it fails to pick up more sheets in the print process. The sheet will be pulled half way out of the tray when I stop to fix it. 

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Kumar0307
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@tpirkle, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is picking only 4-5 sheets of paper from the input tray. Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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Kumar0307
HP Support Agent
HP Support Agent
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@tpirkle, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer is picking only 4-5 sheets of paper from the input tray. Perform the steps mentioned in this document - An 'Out of Paper' error displays, printer does not pick paper

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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Ed12341
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the printer sounds like it tries to pick up paper but won't

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Ed12341
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THE PRINTER SOUNDS LIKE IT'S TRYS TO PICK UP PAPER AND THEN IT SHUTS OFF

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tpirkle
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It will make a loud clicking sound when the paper doesn`t feed. After that, the printer stops and flashes the red light. I believe the message is ' jam in the paper tray ' . 

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tpirkle
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Thank you for your input. I did clean the pickup roller. It helped somewhat. The printer does not malfunction as often. I will follow up as I use it more in the next few days. 

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Kumar0307
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@tpirkle

 

Glad to know that. Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
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@Ed12341

 

Kindly perform the steps mentioned in my initial post.

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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