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HP Recommended
officejet 8020
Microsoft Windows 10 (32-bit)

I have office jet 8020 the error message I  receive shows original document feeder jam. There was one and since then this error message I described, I have done a cold reset and the problem continues.

Thanks for any help.

1 REPLY 1
HP Recommended

@jeffib123

 

Welcome to the HP support community.

 

I understand that you are getting a document feeder jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.