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‎07-14-2022 01:13 PM - last edited on ‎07-16-2022 07:32 AM by Retired

HP Recommended

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: office jet pro 8020 series - HP Support Community - 8402888

Reply:

I have a paper jam   i can feel the paper but dont know how to get it out

 

Category:
1 REPLY 1

‎07-16-2022 01:21 PM

HP Recommended

Hi @maryeileen,

 

Welcome to the HP Support Community

 

I understand you are facing a paper jam issue with your HP OfficeJet 8020 printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Please go ahead and follow the instructions on this document to resolve the issue. 

 

You may also use this Video Link for reference.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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