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‎01-11-2023 01:39 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: Microsoft Windows 11

Constant paper jam error followed by error 0x6100004a. Tried all remedies to no avail. Help!

Category:
1 REPLY 1

‎01-14-2023 06:02 AM

HP Recommended

Hi @Gordini6,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have performed all the steps from this document and still having issues, then it could be hardware. 

 

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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