OfficeJet 9010 not printing double sided

[ENERGYPC]

Everything works fine apart from the feature Double Side printing. Although being enabled the feature doesn't work at all since upgrading the firmware (currently running is this version which is also the fresher one) MANHTNPP1N002.2313A00

Tried forcing the setting through device settings, tried while printing from within the applications to no avail.

Any clue or do i need to ship it back as being yet under warranty coverage?

Thanx for any help might come

[A_Gayathri]

Hi @ENERGYPC,

Welcome to the HP Support Community

I understand you are facing an issue with your OfficeJet 9010 not printing double-siddouble sided. Not to worry I will help you to get a resolution to resolve the issue.
 

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here and follow the troubleshooting steps  Print on both sides of the paper with an HP printer

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ENERGYPC]

Hi and thanks, actually i already went through all of the procedures you enlisted and came here to see whether anyone had faced the same issue hoping to find the "magic trick".

Guess i'll have to pack the whole thing and appeal for a warranty repair.  Of course i regret the fact since all of the printer features are working but that one. 

Thanks for the answer, i'll keep you posted on the solution.

Regards

Mauro

[A_Gayathri]

@ENERGYPC,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!