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tince
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OfficeJet Pro 6975 tray issue

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OfficeJet Pro 6975
Microsoft Windows 10 (64-bit)

having a problem with loading paper/tray issue on my OfficeJet Pro 6975

5 REPLIES 5
Kumar0307
HP Support Agent
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Message 2 of 6
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@tince, Welcome to the HP Support Community!

 

Do you get any errors while trying to print?

 

To know how to load the media in the input tray, refer to - Loading Paper, Cards, Envelopes

 

To check the supported paper size and types, refer to Printer Specifications for HP OfficeJet Pro 6900 Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Jose2006
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Message 3 of 6
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hello

my printer has a problem in feeding fotopaper, the rubberrolls are slipping over the paper.

how can I solve this or has HP a maintenance kit to reset the rolls?

thank you

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Kumar0307
HP Support Agent
HP Support Agent
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Message 4 of 6
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@Jose2006, Welcome to the HP Support Community!

 

Are you using the HP Officejet Pro 6975 printer?

What type and size of photo paper are you using?

 

Did you check the printer specifications if the photo paper you are using is supported by the printer?

To know how to load the media in the input tray, refer to - Loading Paper, Cards, Envelopes

 

Keep me posted.

KUMAR0307
I am an HP Employee

Jose2006
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goog morning

I have a HP Envy Photo 6230

I am using 300g/m² A4  photo paper

regards

José

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Kumar0307
HP Support Agent
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@Jose2006

 

According to the printer specifications, this printer only supports photo papers up to 250 g/m².

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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