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OfficeJet Pro 6978 HP Photo Paper: Sounds like printing, then only prints partial or blank page

HP Recommended
OfficeJet Pro 6978
macOS 10.15 Catalina

Hi all!

I'm using an OfficeJet Pro 6978 and hoping to print an image on HP Advanced Photo Paper. Unfortunately, the first time I printed, while the image was placed on the page correctly, I realized I put the photo paper in upside-down. After flipping the photo paper then trying to print again, I received multiple different results when printing from Photoshop or Preview (of PNG of the image).

 

On the first attempt again printing with Photoshop (all settings correct: 5x7 glossy photo paper, best quality), it sounded like the printing was happening and then all of a sudden the sheet was sent out and with nothing on it EXCEPT on the back where clearly ink had been put onto the feed gears/rollers. After trying a few times and getting the same result, I tried again using a PNG of the image and Preview and had similar results: printing sounds for a while, then about 1/2 or 1/4 of the image on the sheet, and again the same amount of ink that seemed to have been on the ink rollers on the backside.

 

What can I do to remedy this situation? I've set everything up correctly for the media size and type.

 

Thanks in advance!

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