• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended

HP OfficeJet Pro 9025 print carriage is stuck, pls help!

Alert says the printer carriage cannot move and to remove any paper jams. There are no paper jams or obstructions, I have restarted and followed all recommendations provided by the HP help bot and the carriage still does not move. I have also been informed that my help options are limited since it’s out of warranty. Bought this about a year and a half ago, have used it very sparingly. Very disappointed that it couldn’t even last 2 years. Any help is appreciated, thank you. 

2 REPLIES 2
HP Recommended

@Cmw4817, Welcome to the HP Support Community! I’m here to help.

 

I see that the print carriage is stuck. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error

Also, check for any jams inside - Paper Jam Error

 

If the error persists, I'm afraid this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

You may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

Thank you for responding. Those steps did not clear the problem so I assume it is a hardware failure, as you suggest. This is extremely disappointing, since I have owned this printer for less than two years with very minimal use. So I assume based on your previous response that there is no way to repair a hardware failure? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.