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‎05-11-2022 11:55 AM

HP Recommended

Hi everyone, just tried setting up a printer and 1. There was a screw inside of the plastic upon opening the printer and 2. I can not get past a “carriage jam - the print carriage cannot move” error screen. I’ve tried reinserting the cartridges, looked in each hole, but I can’t find anything obstructing the area 😭. Please help!  

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1 REPLY 1

‎05-14-2022 04:02 PM

HP Recommended

@Kmelly2010

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day

 

 

 

 


I am an HP Employee

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